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  Forum: Positive suggestions - Let's Pretend...
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  Let's Pretend...     Mon 3rd Jul 2006 08:00:03

@pascal  delcampe logo



Dear members,


As you already know this, it is often hard for us to keep up with the pace and give shape to each member's suggestions.

It might be frustrating for some of you but please, try to visualize how things are from the inside and understand that we are coping with many difficulties.

Here is a brief summary of the most frequent difficulties we are coping with:

- Members' suggestions are sometimes contradictory. One man's food is another man's poison...
- New features always slow down our servers.
- Priorities and vital suggestions come first.
- Mathieu is the only devoloper we have and Mr Delcampe is giving him a hand once in a while, when time allows him to.
- Mr Delcampe is already working about 60 hours a week.
- The assistance provided to members takes more than 50% of our time.
- Sometimes, there already is an alternative to what members are asking. Members just do not know the website enough.
- ...


To all these difficulties, there is one solution that could really help us all: writing new guides.

We have already written a few guides (available on demand) such as the 'seller's guide', the 'buyer's guide', the 'way to the ideal transaction', 'beware of phishing', 'what are local websites', etc...

All these guides are meant to provide valuable information and tips to members (in addition to our online help). Thanks to them, members avoid having problems, they learn right away how to optimize their use of the website, we spend less time explaining how to buy or sell on Delcampe, there are less disputes between members, they send us more relevant suggestions, ...

Now, let's pretend we do not answer emails or give any follow-up to your suggestions anymore (don't worry, this won't happen), what would you write in these guides? What tips and help directly drawn from your own experience would you share with new members and the rest of the community?

A solution is not always needed when there is a way to avoid the problem.


I am all ears ;)


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  moratorium     Mon 3rd Jul 2006 09:29:55

@pascal  delcampe logo




In response to @pascal  delcampe logo :
Dear members,


As you already know this, it is often hard for us to keep up with the pace and give shape to each member's suggestions.

It might be frustrating for some of you but please, try to visualize how things are from the inside and understand that we are coping with many difficulties.

Here is a brief summary of the most frequent difficulties we are coping with:

- Members' suggestions are sometimes contradictory. One man's food is another man's poison...
- New features always slow down our servers.
- Priorities and vital suggestions come first.
- Mathieu is the only devoloper we have and Mr Delcampe is giving him a hand once in a while, when time allows him to.
- Mr Delcampe is already working about 60 hours a week.
- The assistance provided to members takes more than 50% of our time.
- Sometimes, there already is an alternative to what members are asking. Members just do not know the website enough.
- ...


To all these difficulties, there is one solution that could really help us all: writing new guides.

We have already written a few guides (available on demand) such as the 'seller's guide', the 'buyer's guide', the 'way to the ideal transaction', 'beware of phishing', 'what are local websites', etc...

All these guides are meant to provide valuable information and tips to members (in addition to our online help). Thanks to them, members avoid having problems, they learn right away how to optimize their use of the website, we spend less time explaining how to buy or sell on Delcampe, there are less disputes between members, they send us more relevant suggestions, ...

Now, let's pretend we do not answer emails or give any follow-up to your suggestions anymore (don't worry, this won't happen), what would you write in these guides? What tips and help directly drawn from your own experience would you share with new members and the rest of the community?

A solution is not always needed when there is a way to avoid the problem.


I am all ears ;)




Wow, the other topic is a lot more successful.


Mhhhh, how many rounds before I delete the whole topic? :D

Come' on guys, let's give each other a hug and let's forget about this. :peace:

Wouldn't you love telling Palestinians and Israëlis to forget about what they have done in the past? Well, of course this is more complicated but this conflict also 'started from scratch'.

Please stop this before the snowball effect becomes unstoppable.
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  Maybe...     Mon 3rd Jul 2006 10:05:01

Moondude

[100% (7245x)]
 Club+ member: Gold 




In response to @pascal  delcampe logo :
Wow, the other topic is a lot more successful.


Mhhhh, how many rounds before I delete the whole topic? :D

Come' on guys, let's give each other a hug and let's forget about this. :peace:

Wouldn't you love telling Palestinians and Israëlis to forget about what they have done in the past? Well, of course this is more complicated but this conflict also 'started from scratch'.

Please stop this before the snowball effect becomes unstoppable.

Well Pascal,

Maybe the snowball is stopped when Delcampe takes its responsibility.

Maybe when the answers to emails start rolling in...

Maybe, just maybe when Delcampe gets to the bottom of things...

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#0000090659